About


Pugnation

Established 2003 // The original Pugnation // Global headquarters for all things Pug: unique Pug products, Pug news and events, Pug rescue resources and the Pugnation Pug of the Month.

Austin, TX

FAQ


  • Where is the store based?

    Austin, TX

  • What is this store's return and exchange policy?

    We are happy to refund or exchange any item as long as it has not been worn or used. We can not refund shipping costs.

    Please contact us at pugnationHQ@gmail.com to discuss a return.

  • Do you accept orders placed outside of the US?

    We sure do!

  • How long will it take to receive my order?

    We package orders to ship on Mondays, Wednesdays and Fridays. If you need an item immediately, please let us know in the comments section of your order and we will do our best to meet your delivery request.

    Items are shipped via USPS. Once shipped, US orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

    If you need an item by a special date please contact us at (512) 825-9880 or pugnationHQ@gmail.com BEFORE placing your order and we will do our best to meet your delivery request.

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.